Uncategorized

Help When You Need It

Your IRES customer relations team is available to you in a variety of ways:  Via phone (800-596-4901 or 970-593-9002), LIVE CHAT (see home screen link on IRESis.com), via FEEDBACK (located next to HELP at the top of the screen) Monday through Friday, 8am to 5pm Mountain Time.   We know that a broker’s work is never done, so let’s talk about the other ways that we are here to help!

IRES has a robust Help library in place. 

Every function of IRESis has been thoroughly documented through HELP.  Help is always available when working in IRESis, located in the top right of the IRESis screen, and is dynamically linked to the page being viewed at any given time within the system.  That takes one step out of the process – you’ll already be linked to the Help topic in IRESis.

 How to access: Click the Help link from any screen in the MLS system.   The topic displayed will be Help for the screen you are currently viewing. 

Learning Center.

Located under the RESOURCES tab in IRESis, the Learning Center contains a wealth of information at your fingertips. Peruse instructional materials such as training guides and videos at any hour of the day or night.  Select a tab to view specific training options on topics such as Getting Started, Advanced Tools, Sell a Property, etc.

  • Sign up for classes on the right side of the screen
  • Chat with an IRES representative via the LiveChat link
  • Access the Glossary from the link at the top, right side of the screen (Also available through Resources tab)
  • See the latest enhancements (Also available through Resources tab as “Great Tips”)
  • And more!

 Here’s a great exercise to test out HELP:  Quickly access our entire library of video files by searching ‘VIDEOS’ in IRESis Help.  Consider brushing up on a topic or sharing the content at your next office meeting.

IRES MLS.  We’re here to help!

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s