On March 17, 2016, the Office of the Flood Insurance Advocate issued its first annual report identifying the first set of issues to be addressed in the National Flood Insurance Program (NFIP). Among the challenges are lack of data, barriers to claims, application of surcharges, multi-year refunds, and flood proofing paperwork.
Championed by NAR as part of the Flood Insurance Affordability Act, this independent office within FEMA advocates on behalf of property owners when the NFIP issues questionable flood maps or insurance rates. The advocacy office has been established for less than a year and is still not fully staffed; yet already, the office has assisted hundreds of property owners and successfully resolved at least a dozen disputes between policyholders and FEMA or partnering insurance companies.
NAR recently sent a letter to Congress supporting the mission of the NFIP advocacy office and urged full funding for the office to assist additional property owners. NAR will continue to work to provide adequate resources for a true advocate for homeowners.